Delivery Terms

Delivery Terms

Delivery Areas: delivers to all locations across KSA.

Delivery Charges: Delivery Charges will be visible to the customer at the time of checkout. may, from time to time and at its own discretion, offer free deliveries, conditional or unconditional.

Delivery Schedule: Delivery times can vary from 7-10 working days. These delivery times may increase during the peak season. Working days will be from Sunday to Thursday.

In cases of delay in delivery, please get in touch with our customer service at

Order Processing and Shipping: Once an order is placed and payment is verified, it will be processed for shipping. Orders will be dispatched within the delivery schedule mentioned above. The delivery date may vary based on the availability of the product and the delivery location.

Delivery Method: utilises trusted courier and shipping services to deliver orders to customers across KSA. We aim to ensure timely and secure delivery of all orders.

Delivery Tracking: After the order is dispatched, customers can track their shipments through their account dashboard or by using the provided tracking ID. Customers will be notified via email or SMS when the order is shipped, along with the tracking details.

Undeliverable Addresses: If a customer provides an incorrect or incomplete delivery address, will not be responsible for any delays or non-delivery of the order. Customers are advised to provide accurate and complete address details at the time of placing the order.

Delivery Attempts: Our delivery partners will make reasonable attempts to deliver the order to the specified address. If the delivery is unsuccessful due to the unavailability of the recipient or any other reason, the delivery partner may try to contact the customer or leave a delivery notification for further instructions.

Receipt of Order: Upon delivery, it is the customer's responsibility to ensure the package is received by the intended recipient. A signature may be required for certain deliveries to confirm receipt.

Delayed or Non-Delivery: In the rare event of a delayed or non-delivery of an order, please contact our customer service at We will investigate the issue and take appropriate action to resolve the matter promptly.

Damaged or Defective Items: In the case of receiving damaged or defective items, customers are requested to contact our customer service within 24 hours of delivery with supporting evidence such as photographs. We will assess the issue and arrange for an appropriate resolution, which may include a replacement, refund, or exchange. Please note that the customer may refuse delivery of visibly damaged items at the time of delivery. If younotice significant damage to the package upon delivery, please inform the delivery personnel and contact our customer service team immediately for further assistance.

Delivery Restrictions: reserves the right to decline delivery to specific locations, including areas that may be affected by certain restrictions, security concerns, or are otherwise inaccessible.

Please note that these Delivery Terms are subject to change, and customers are advised to review them periodically. For any further queries or assistance related to deliveries, please reach out to our customer service team at utilises the services of trusted third-party courier and shipping providers to ensure the timely and efficient delivery of orders to our valued customers. While we strive to work with reputable service providers, it is important to note that cannot be held responsible for any delays, damages, or issues that may arise during the delivery process, as it is beyond our direct control.

We place utmost trust in our third-party service providers and carefully select them based on their track record and commitment to delivering high-quality services. However, it is acknowledged that unforeseen circumstances or events beyond the control of both and the service providers may affect the delivery process.

In such instances, we will make every effort to support our customers and address any concerns or issues related to delivery. We kindly request our customers to contact our customer service team at if they encounter any problems with their orders. We will promptly investigate the matter and work towards finding a satisfactory resolution.

Please be assured that we value your patronage and are committed to making every possible effort to ensure a smooth and hassle-free delivery experience. Your feedback is essential to us, and we appreciate your cooperation and understanding in these matters.