Privacy Policy

This Privacy Policy describes how your personal data is collected, used, and protected when you visit or make a purchase from www.stichcart.com (the "Website"). It also outlines your rights regarding your personal data under the laws of the Kingdom of Saudi Arabia (KSA) and the United Arab Emirates (UAE).

1. Introduction

This Website is operated by Stitch Cart ("we," "us," or "our"), a company licensed in the Kingdom of Saudi Arabia, and is licensed by Stich Kart Uniform LLC, the owner of the website, brand, and intellectual property in the United Arab Emirates.

We are committed to protecting your personal data and handling it in a transparent, fair, and lawful manner in accordance with:

The KSA Personal Data Protection Law (PDPL).
The UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

By using this Website, you consent to the collection and use of your personal data as described in this Privacy Policy.

2. What Personal Data We Collect

When you visit the Website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Website, we also collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and how you interact with the Website. We refer to this automatically-collected information as “Device Information.”

When you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your:

Name
Billing and shipping addresses
Payment information (credit card numbers)
Email address
Phone number
Location and national address information (as required by KSA's E-Commerce Law)

We refer to this information as “Order Information.”

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes and under the following legal bases:

To fulfill orders and provide services (Contract Fulfillment): We use Order Information to process your payments, arrange for shipping, provide you with invoices and order confirmations, and communicate with you about your purchase.

For marketing and communication (Consent): With your explicit consent, we may use your information to send you marketing communications, promotional offers, and updates about our products and services. You have the right to withdraw this consent at any time by opting out.

To improve and optimize the Website (Legitimate Interest): We use Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns).¹

To comply with legal obligations: We may use your personal data to comply with any legal obligations, laws, and regulations in the UAE and KSA.

4. Sharing Your Personal Data

We share your personal data with third parties to help us use your personal data, as described above. We only share data with trusted partners who are also compliant with data protection laws.

Third-Party Service Providers: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy. We also use third-party payment gateways and shipping providers to fulfill your orders. These providers have their own privacy policies regarding how they handle your data.

Legal Authorities: We may share your personal data with courts, government bodies, or law enforcement authorities if required by law or to protect our rights, property, or safety.

Affiliates: We may share your data with our parent company, affiliates, or partners as necessary for business operations, but only under strict data protection agreements.

We will not sell, rent, or trade your personal data to any third party.

5. Cross-Border Data Transfer

As our data processing and storage systems may be located in the UAE or KSA, or with third-party service providers who may operate globally, your personal data may be transferred to, and processed in, countries outside your country of residence. We will take all necessary measures to ensure that any transfer of your data is carried out securely and in accordance with the data transfer regulations of both the KSA and the UAE, guaranteeing that your data receives an adequate level of protection.

6. Your Data Rights

Under the PDPL (KSA) and the UAE Data Protection Law, you have the following rights regarding your personal data:

Right to be Informed: You have the right to be informed about the purpose, means, and legal basis of the collection and processing of your personal data.

Right to Access and Obtain a Copy: You can request to access and obtain a copy of your personal data in a clear and readable format.

Right to Correction: You have the right to request that we correct, complete, or update any inaccurate or outdated personal data we hold about you.

Right to Destruction: You have the right to request the destruction of your personal data when it is no longer necessary for the purpose for which it was collected.

Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your personal data at any time, which will not affect the legality of processing that took place before the withdrawal.

Right to Object to Processing: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe as required by law.

7. Data Security and Retention

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure. We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When data is no longer required, we will securely destroy or anonymize it.

8. Cookies and Tracking Technologies

We use "cookies" to enhance your Browse experience. Cookies are small data files that are placed on your device to help us recognize you and remember your preferences. You can disable cookies through your browser settings, but please note that some parts of the Website may not function properly if you do so.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our Website and will update the "Last Updated" date at the top of this policy.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@stichcart.com